8x8 Voice, Video, Chat, Contact Center.
In the Cloud.8x8 offers one platform solution equips your employees with the exact tools they need to communicate, collaborate, access data and contact experts at the speed of business.
X Series - Cloud Communication Software
One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More...
Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue.
A one platform solution for communications and contact center gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts. The ability to configure tailored plans across 8 service levels provides the lowest possible total cost of ownership. Enable your enterprise to operate at the speed today's businesses require.
Integrated Communications
X2 provides your employees with:
One click from chat to voice to video meetings
A Company-wide team messaging system
HD video conferencing with screen sharing
Integration with CRM & business applications
Speed to Resolution
X6 includes X4 capabilities plus:
- 4,000 minutes per concurrent agent*
- Voice-focused contact center
- One click subject matter expert access
- Customer engagement analytics
- Customizable wallboards/dashboards
Smarter Global Engagement
X4 includes X2 capabilities plus:
- Unlimited global calling for UC across 47 countries
- Supervisor & service quality analytics
- Streamline call handling with Switchboard Pro
Customer Experience Transformation
X8 includes X6 capabilities plus:
- Integrate voice, email, webchat and social
- Advanced speech and interaction analytics
- Predictive outbound campaigns
- Quality, collaborative performance management
8x8 Contact Center
One Cloud Solution for all Customer Contacts
Omnichannel Routing
Never miss a customer satisfaction opportunity. Contact Center brings web, chat, SMS, social media, and voice channels on to one central platform.
Skill-based routing
Web Callback
Queued Callback
Interactive Voice Response (IVR)
Inbound Chat, Email, Social Channels
Agent Productivity
Achieve lightning-fast first contact resolution every time. 8x8's intuitive interface and comprehensive internal communications hub equips contact center agents to manage every customer engagement swiftly and optimally.
Features
- Knowledgebase
- Expert Connect
- Co-browse
- Predictive dialer
Analytics
Access real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.
Features
- Historical and real time reports
- Customer Experience Analytics
- Speech Analytics
Integrations
8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.
Features
- Native CRM
- CRM Integration (Third Party)
Supervisor Enablement
8x8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
Features
- Barge, Monitor, Whisper
- Internal Chat for Agents and Supervisors
- Quality Management
- Voice and Screen Recording and Archiving
8x8 Video Meetings
Audio and HD Video Conferencing with Instant Screen Sharing
Key Features
- Guests access meetings via a browser with no downloads.
- Live stream directly to YouTube. Each employee gets their own dedicated meeting space.
Effortless interactions
Join meetings with a single click from any compatible browser and still get a full screen experience. Seamlessly move chats or calls from Virtual Office to an online meeting for face-to-face interactions or screen sharing.
An immersive experience
Unleash your team's productivity with an uncluttered, high-definition experience that will bring them together as if they were in the same room. Share your screen instantly to deliver messages with precision and get all participants on the same page.
8x8 Meeting Rooms
While 8x8's Video Meetings is great for desktop and mobile devices, sometimes you want to meet with colleagues in a conference room to share a screen or collaborate with team members in a different location. For that, we have introduced 8x8 Meeting Rooms, a Cloud solution to easily schedule, host and join meetings from huddle rooms and other dedicated collaboration spaces.
Contact your 8x8 sales representative to learn about participating in the early access program.
